If you're not completely satisfied with your order, we will do everything we can to try and make it better! Please look over your order as soon as you get it in your hands.
Here is a simple run-down of the rules and procedures for returns:
-Items can be returned for store credit only, issued in the form a gift card sent via email or by regular mail. We will not issue refunds.
-All returns must be received within 7 days. ( 7 days from the date you received your item.)
-Anything purchased at a discounted price AND decals are FINAL SALE and are not eligible for returns.
-Returned items must remain un-washed, un-worn and all tags must be still attached.
-Include your original invoice/receipt and please list the reason for return. (It helps if you circle the item that your are returning on the invoice/receipt)
-Shipping is non-refundable, unless there was a mistake on our end.
-Please allow 48 hours to process your return once we receive it.
Please send all returns to:
Cold Country Creations
48-5156 Honokaa Waipio rd.
Honokaa, Hawaii 96727